PAYMENT POLICY

At NURA, we are committed to providing transparent, fair, and secure payment practices to ensure a smooth experience for our clients. This Payment Policy outlines the terms and conditions related to billing and payment methods. By engaging our services, the Customer agrees to be solely responsible for payment of all applicable charges. While we strive to maintain reliable payment systems, we shall not be held liable for any disruptions, errors, or malfunctions arising from third-party payment platforms or processes. The Company reserves the right to revise the charges at its sole discretion.

Payment Methods

We accept the following payment methods:

• UPI / Bank Transfers / NEFT / RTGS
• Credit and Debit Cards (Visa, Mastercard, etc.)
• Online Payment Gateways (e.g., Razorpay, Paytm, etc.)
• Cash (if applicable, with receipt)

Payment Terms

• Full payment is required either in advance or at the time of service.
• Partial payments/ credit are not accepted.
• Promotional offers, including coupon codes, corporate coupons, gift packages, and other campaign-specific discounts, will be applied as and when applicable, subject to the terms and conditions of each offer.

CANCELLATION AND REFUND POLICY

The refund policy ensures transparency, fairness, and consistency in handling customer refund requests. This policy applies to all refund-related requests for services provided by the health screening center, subject to eligibility.

The refund amount shall be processed either to the customer’s bank account or in cash, on a case-by-case basis. Refunds, if approved, will be processed within 3-5 business days from the date of approval and will be informed the customer.

Cancellation shall be acceptable only if the Customer informs within 24 hours prior to the appointment. Cancellation charges might be applicable on the total amount of the invoice, on a case-by-case basis.  However, cancellations may not be possible if the screening process has been initiated.

Customers may contact hello@nura.in within 48 hours for cancellations, refunds, reschedule or report issues related to service, operations, and technical, which will be reviewed for appropriate resolution.

DISPUTE RESOLUTION

• Any concerns related to billing discrepancies, payments, cancellations, and refunds, must be raised within 48 hours of availing the services.
• For unresolved disputes, our grievance redressal team can be contacted at grievance@nura.in

Contact Us

For any payment-related queries, cancellations, refund requests, or support, please contact our customer service team:
Email: hello@nura.in
Phone: +91 7310 494949
Working Hours: Mon–Sun, 9:00 AM to 6:00 PM